In addition to the use of the reporting facilities available on the servers and network devices you may have, we also use unobtrusive secure health check “agents” installed on your systems to produce regular reports concerning the overall health of the system and elements of your network. A range of other monitors are able to confirm the functioning of services such as your web site and email infrastructure.
Our internal systems monitor these reports to check for anomalies. Where problems are noted we will liaise with you and carry out the appropriate actions to resolve the situation.